Order Processing:

All orders are shipped in regular white or brown shipping boxes or envelopes and contain no indication as to the contents.
Order Cut-off Time: 11:00 PM - (GMT +10:00) Australian Eastern Standard Time (Sydney)

Handling Time: 1-3 working days (Mon.-Fri.)
Transit Time: 10-15 working days (Mon.-Fri.)

Shipping Fee: We offer free shipping on all orders for worldwidely.

Please note that the stated delivery timeframes are estimates and may vary depending on factors beyond our control, such as customs procedures or unforeseen delays. We strive to deliver your order in a timely manner and appreciate your patience.

International Shipping:

We offer free standard shipping with a delivery timeframe of 10-15 business days. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

Order Tracking:

You can use the tracking number in the email we provide you to see when your order ships and find out its current status. Please allow up to 48 hours before requesting tracking information.

Canceling Orders:

If you change your mind after placing an order on the website, please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped. So contact us by mail within 24 hours of placing the order.

Returns:

We are confident in the durability and reliability of our products. In the unlikely event that you are not satisfied with your purchase, please refer to our Refund Policy for detailed instructions on initiating a return. Please contact us directly to initiate the return process.

Contact Us:

If you have any questions or need assistance, please feel free to reach out to our customer support team at support@coolly.com. We’re here to help!